I purchased the living social deal for the class. I had an issue that Kim Bates was immediately able to resolve with her prompt responses to my emails. At the beginning of the course (and throughout), my instructor Sam Zakarian was honest and direct. His teaching methods did not let me forget the material. His amusing stories helped maintain my attention throughout the entire class as well. Like every course though, there is some self-training. The book provided by CRES was a useful tool to guide me in the preparation for the midterm and final. At the conclusion of the course, I scored a 96% on the final and one week later passed the state exam. Thank you CRES!