LICENSEE/CLIENT RELATIONSHIP
The client is the principal to whom her Agent gives advice and counsel. The Agent is entrusted with certain confidential information and has fiduciary responsibilities (sometimes called statutory responsibilities) to the principal.

LICENSEE/CUSTOMER RELATIONSHIP
In contrast, the customer is entitled to factual information and honest dealings as a consumer but never receives advice and counsel or confidential information about the principal. The Real Estate Licensee may provide ministerial acts to the customer but, as an Agent, works for the client.

CONSENSUAL RELATIONSHIP BETWEEN LICENSEE & CLIENT REQUIRED
The relationship between the principal and Agent must be consensual; that is, the principal delegates authority and the Agent consents to the act. The parties must agree to form the relationship.